Policy 2.2.18: Crisis Management

Effective Date: November 25, 2003


In a crisis situation, CBC/Radio-Canada must play a dual role. First, the Corporation must protect its employees, property and the environment. Second, it must fulfill its mandate of communicating with and adequately informing the Canadian people. CBC/Radio-Canada's Crisis Management Program is a fundamental responsibility. The program consists of three essential components, namely planning and prevention, emergency operations, and business continuity and/or recovery.


The present policy applies to all CBC/Radio-Canada employees.


The following establishes the parameters of the Crisis Management Program:

Protection of employees: CBC/Radio-Canada shall develop, maintain and verify the emergency plans designed to protect employees in the performance of their respective duties, in accordance with relevant legislation and regulations.

Protection of property: CBC/Radio-Canada, with the active participation of its employees, shall ensure the protection of its property in accordance with its guidelines and procedures.

Business continuity: CBC/Radio-Canada shall fulfill its duty toward the various levels of government and the Canadian people by ensuring, as far as possible, that its broadcasting services are maintained continuously in a crisis situation.

Contacts with governments: CBC/Radio-Canada shall maintain ongoing contacts and cooperate with all appropriate government agencies.

Further to this policy, a National Crisis Management Committee (NCMC) has been created. It comprises a National Coordinator, as well as CBC/Radio-Canada senior executives and managers designated by the President and CEO.


At CBC/Radio-Canada, a crisis situation may only be declared by one of the following people:

  • the President and CEO or designate.
  • the Chair of the Crisis Management Committee (Senior V.P., HR & Organization)
  • in their absence, the Chief Legal Officer

The Vice-President of People and Culture or appointed delegate, is responsible for interpreting and applying the present policy.

Each department head is responsible for implementing the section of the policy under his/her jurisdiction, as well as ensuring respect for the various areas of expertise of those involved.


  • Government Security Policy
  • Canada Labour Code and Regulations
  • National Building Code of Canada
  • National Fire Code of Canada
  • and other Codes and Legislations


This policy was revised in March 2007.



The word “crisis” refers to a major occurrence that disrupts CBC/Radio-Canada operations in whole or in part, and is such that it jeopardizes:

  1. the safety of employees and/or the population; and/or
  2. CBC/Radio-Canada's activities/services; and/or
  3. CBC/Radio-Canada's image and/or reputation.

Such occurrences can happen with no advance warning, or develop over an undetermined period of time, evolving from an incident to an emergency, a disaster or a crisis. Any such situation requires an immediate response in order to protect the Corporation's employees, property and image, and maintain operations. A crisis situation requires concerted action among all affected departments and the National Crisis Management Committee.



Every department must develop an action plan pursuant to the policy and its accompanying guidelines, in consultation with the National Crisis Management Committee. The goal of the action plan shall be to anticipate and prevent crises, make adequate preparations for them, and minimize their impact should they occur.

The National Crisis Management Committee is responsible for overseeing the development and implementation of the Crisis Management Program. This includes establishing the appropriate policies and standards, helping the various departments develop suitable plans, and ensuring harmonization of the Corporation’s contingency, safety and operations maintenance plans.

CBC/Radio-Canada guidelines and procedures shall be an integral part of the tasks of all employees. According to Part II of the Canada Labour Code, CBC/Radio-Canada is responsible for providing each employee with the information, instruction, training and supervision necessary to ensure their health and safety and in turn, all employees are bound to comply with these provisions [CLC, PARTII, ss 125 (1) (q) and 126 (1) (d)].

Most of the guidelines and procedures established by CBC/Radio-Canada reflect existing codes and legislation such as the Canada Labour Code, the National Building Code of Canada, and the National Fire Code.

1. President’s Authority

In the event a crisis situation is declared, the President is empowered to modify or supersede established policies or procedures as required for the effective operation of business, except where governed by by-law or a specific resolution of the Board of Directors or affects his/her own level of authorization.

2. Status- Staff Assignments and Compensation

In the event a crisis situation is declared, the essential services that the Corporation will provide will be defined. Once the essential services have been defined, the National Crisis Management Committee will establish the staff required to provide and support those essential services.

3. Communication

The Corporate communications department will be responsible for communicating the decisions of the National Crisis Management Committee.

4. Delegation of Financial Authorities (DFA)

The Vice-President and CFO will provide the crisis management committee with a list of finance people by location who will have the delegation of financial authority in accordance with Corporate Finance and Administration Policy 2.3.8 Appendix A Guidelines for Delegation of Financial Authorities, General Items, paragraph 5.

5. Procurement

Depending on the nature and extent of a crisis, procedures and guidelines included in the Corporate Finance and Administration Policy 2.3.6 - Procurement may need to be adjusted to meet operational requirements, specifically the requirement for purchase orders and/or bids for the procurement of goods and services.

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