Effective Date: April 1, 2018
Responsibility: Vice-President, People and Culture
This Policy applies to all CBC/Radio-Canada employees, and third parties fulfilling the Corporation’s mandate as it relates to language of service.
Governing policies and procedures for unionized employees found in the applicable collective agreements apply if they differ from this Policy.
This policy sets out the principles that CBC/Radio-Canada has adopted to meet its official languages obligations under the Official Languages Act.
Official Language Minority Community (OLMC): English-speaking population in the province of Quebec and the French-speaking population outside Quebec
Senior Executive Team (SET): CBC/Radio-Canada’s President and CEO, Executive Vice-Presidents, Vice-Presidents, and Chief of Staff to the President and CEO
MTIS: Media Technology and Infrastructure Services
Partner Services: Finance, including the Shared Services Centre; Legal Services and Corporate Secretariat; People and Culture; and Strategy and Public Affairs
STATEMENT OF POLICY
CBC/Radio-Canada is committed to meeting all of its official languages obligations by:
- having the necessary resources to communicate with and serve the public in both official languages at locations designated bilingual for service-to-the-public purposes (see Appendix A – List of Language Designations for Locations);
- encouraging the effective use of both official languages in the workplace and ensuring its workforce includes the appropriate bilingual capacity (positions, technology, language training, etc.) to meet its obligations;
- ensuring equitable representation of employees from both language communities within its workforce;
- promoting the use of English and French, both internally and externally.
The obligation to communicate with and serve the public in the official language of their choice takes precedence over employees’ language-of-work rights.
Service to the Public
At designated bilingual locations (see Appendix A – List of Language Designations for Locations), CBC/Radio-Canada and third parties acting on its behalf must ensure that the public can communicate and be served in the official language of their choice. Service will be of equal quality in English and French: in some cases, identical service will be provided, while in others, based on the needs and attributes of OLMCs, service content and/or delivery may differ from that used with the majority-language community to ensure true equality.
At all other locations, communications and services must be provided in French in the province of Quebec and in English outside Quebec.
Language of Work
Training and development (apart from language training): The Corporation takes all necessary action to ensure that employees can receive training and professional development in the official language of their choice.
Language training: CBC/Radio-Canada provides language training to employees in bilingual roles who want to improve their second-language skills.
Work instruments: All CBC/Radio-Canada employees are entitled to have access to regularly and widely used work instruments and information systems in the official language of their choice. The Corporation takes all necessary actions to make these available in both official languages.
MTIS and Partner Services: All CBC/Radio-Canada employees are entitled to receive MTIS and Partner Services in the official language of their choice. MTIS and Partner Services take all necessary action to ensure sufficient bilingual capacity.
Supervision of MTIS and Partner Services employees:
- Employees in bilingual positions have the right to be supervised in the official language of their choice.
- Employees in unilingual positions have the right to be supervised in the official language of their position if their supervisor is in a unilingual position, or in the official language of their choice if their supervisor is in a bilingual position.
Supervisors who are unable to meet these requirements must obtain the necessary assistance from Human Resources.
MTIS and Partner Services meetings:
- Meetings must be conducted in both official languages, under the following circumstances:
- during national meetings;
- when employees from both linguistic groups are in attendance.
Meetings between English Services and French Services: Supervisors must encourage the use of employees’ official language during joint meetings.
SET: SET activities are carried out in both official languages.
CBC/Radio-Canada strives to achieve and maintain equitable representation of employees from both official language communities, while taking into account the Corporation’s mandate, the locations where it operates and the public it serves.
Development of OLMCs and Promotion of Linguistic Duality
CBC/Radio-Canada is committed to taking positive measures to enhance the English- and French-language minority communities and foster the full recognition and use of both languages in Canadian society.
An employee who wishes to file a complaint with respect to any alleged breach of this Policy can contact the person responsible for the corporate Official Languages Program (see Rules and Procedures on Filing an Official Languages Complaint).
SUBSIDIARY POLICY INSTRUMENTS
- Rules and Procedures on Service to the Public
- Rules and Procedures on Language of Work
- Rules and Procedures on Filing an Official Languages Complaint
- Official Languages Act
- Official Languages (Communications with and Services to the Public) Regulations
- Treasury Board of Canada Secretariat’s Official Languages Framework:
- Official Languages Policy
- Directive on Official Languages for Communications and Services
- Directive on Official Languages for People Management (with the exception of some parts of Appendix 1 and all of Appendix 2)
- Policy on Employment and Workforce
- Applicable collective agreement provisions
This Policy replaces 2.2.14: Official Languages (2003).
All questions pertaining to the interpretation or application of this Policy should be referred to the local Human Resources office.