We make every effort to avoid errors on the air and online. In keeping with values of accuracy, integrity and fairness, we do not hesitate to correct a significant error when we have been able to establish that one has occurred. This is essential for our credibility with Canadians. When a correction is necessary, it is made promptly given the circumstances, with due regard for the reach of published error.
The fact that a situation has evolved so that information that was accurate at the time of its publication is no longer accurate does not mean that an error was committed, but we must consider the appropriateness of updating it, taking into account its importance and impact.
The form and timing of a correction will be agreed with the Director, in consultation with the Law Department where applicable.
Correcting Archived Online Material
In the world of digital on demand, material may be accessible long after its original publication or broadcast. A dated story is not necessarily wrong. It is a reflection of the facts known at the time of publication. It can be an important part of the historical record.
But there may be times, in the light of new information, that archived material is substantially wrong. In those cases we review the material and take appropriate action that could include revising the original material, including a correction box or writing a fresh story.
Any changes to the original material will be noted to preserve the transparency of the process.
Decision to alter a story or its status should be done in consultation with the producer or editor.
Decisions to delete content should be referred to the Director.