MEASURING OUR SUCCESS THIS YEAR
The establishment of metrics to track and assess our performance is essential to demonstrate our accountability to Canadians. For Strategy 2015, we have developed a report card that allows us to monitor how well our services fulfill our mandate under the 1991 Broadcasting Act, as well as measure the performance of our programming with respect to quality, distinctiveness, and its ability to reflect and draw Canadians together. In November 2012, we added measuring the extent to which our information programming reflected a diversity of opinions and covered major issues in a fair and balanced way. All this information is obtained from surveys conducted among representative samples of Canadians.
The following pages contain both English and French report cards for the 2014-2015 fiscal year. Management’s comments focus on the significant variances between the most recent years’ results (i.e., scores recorded in 2014-2015 compared to the ones obtained in 2013-2014). For comparison purposes, note that only differences of 0.2 points or greater between 2014-2015 and 2013-2014 results are statistically significant.